Uniee Refund Policy

Welcome to Uniee (the “App” or the “Service”). This Refund Policy explains the refund rules and procedures for purchases made through Uniee. The Service is operated by UltraMatrix Limited (“Company”, “we”, “us”, or “our”).

Customer Support Email: pay-service@utrmax.com

By purchasing any paid service through Uniee, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Scope of This Refund Policy

This Refund Policy applies to purchases made through Uniee, including but not limited to:

  • VIP membership subscriptions;

  • Auto-renewing subscription plans;

  • Virtual items, credits, or digital benefits;

  • Other paid features or premium services provided through Uniee.

Payment methods covered by this policy include:

  1. Google Play payment services

  2. Third-party payment providers, including but not limited to credit cards, debit cards, electronic wallets, and other payment service providers.

Google Play Payment Refunds

If you complete your purchase through Google Play, refund requests are subject to the applicable Google Play refund policies and procedures.

Depending on your purchase circumstances, you may submit a refund request through your Google Play account or contact Uniee customer support for assistance.

To help us process your request, please provide:

  • Your Google Play order number (usually beginning with “GPA.”);

  • Your Uniee account information;

  • Purchase date and transaction details;

  • Reason for requesting a refund.

Please contact us at:

Email: pay-service@utrmax.com

Please note that Google Play may have its own requirements and review procedures for processing refunds.

Third-Party Payment Refunds

If your purchase was completed through a third-party payment provider, you may submit a refund request directly to Uniee.

Your refund request should include:

  • Uniee account ID or registered email address;

  • Order number or transaction ID;

  • Payment method used;

  • Purchase date;

  • Purchase amount;

  • Reason for the refund request.

After receiving complete information, we will review your request within a reasonable period of time.

If your refund request is approved:

  • The refund will be issued to the original payment method used for the transaction;

  • The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider;

  • Any unavoidable processing delays caused by third-party financial institutions are outside of our control.

Eligible Refund Circumstances

You may request a refund in the following situations:


  1. Unauthorized Transactions

If you believe that an unauthorized payment has been made through your account, please contact us immediately.

We may request additional information to verify the transaction and investigate the issue.


  1. Service or Technical Issues

You may request a refund if technical problems prevent you from receiving or using purchased services, including but not limited to:

  • Payment completed but purchased benefits were not delivered;

  • Purchased features cannot be activated;

  • System errors prevent normal use of paid services.

After verification, we may provide:

  • Technical support;

  • Restoration of purchased benefits;

  • A refund where appropriate.


  1. Duplicate Charges

If you are charged multiple times for the same purchase due to a technical error, please contact us with your transaction details.

After verification, we will process an appropriate refund or correction.

Non-Refundable Purchases

Except where required by applicable laws or regulations, payments are generally non-refundable in the following situations:

  • You changed your mind after purchasing a service;

  • You purchased a subscription or virtual item but did not use it;

  • You forgot to cancel an auto-renewing subscription before the renewal date;

  • Your account was restricted or suspended due to violation of Uniee’s Terms of Service;

  • You no longer wish to use Uniee.

By purchasing digital services, you acknowledge that service delivery may begin immediately after purchase.

Subscription Cancellation and Auto-Renewal

For subscription services, your subscription may automatically renew unless cancelled before the renewal date.

To avoid future charges:

  • Google Play subscriptions must be cancelled through your Google Play account settings;

  • Third-party payment subscriptions must be cancelled according to the instructions provided during purchase or by contacting Uniee support.

Cancelling a subscription does not automatically result in a refund for previous charges.

Refund Processing Time

Once a refund is approved:

  • Processing time depends on your payment provider;

  • Refunds may take several business days to appear in your account;

  • Uniee is not responsible for delays caused by banks, payment processors, or third-party platforms.

Fraud Prevention

We reserve the right to refuse refund requests that involve:

  • Fraudulent activity;

  • Abuse of refund policies;

  • False claims;

  • Repeated unreasonable refund requests.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements.

Any updated version will be posted within the Uniee application or on our official website. Continued use of Uniee after changes take effect means you accept the updated Refund Policy.

Contact Us

If you have any questions regarding refunds, please contact our customer support team:

UltraMatrix Limited Uniee Customer Support Email: pay-service@utrmax.com

We will make reasonable efforts to review and respond to your refund request as soon as possible.